Shipping Information
At SHOPBOLT, we strive to ensure that your shopping experience is smooth and hassle-free, from the moment you place your order to the delivery of your items. We offer a range of shipping options to cater to your needs and preferences. Below is a detailed summary of our shipping policies:
Shipping Options
- Standard Shipping: Estimated delivery time of 5-7 business days. This option is ideal for those who are not in a rush and want to benefit from cost-effective shipping.
- Express Shipping: Estimated delivery time of 2-3 business days. Perfect for those who need their items quickly. Please note that this option is subject to availability and may vary based on your location.
- Overnight Shipping: Next business day delivery. This expedited option ensures that you receive your items as fast as possible. Orders must be placed by 12 PM (local time) to qualify for overnight delivery.
Order Processing
All orders are processed within 1-2 business days. Once your order is processed and dispatched, you will receive a confirmation email containing tracking information so you can monitor the status of your shipment. Please allow up to 24 hours for the tracking information to become active.
Shipping Costs
Shipping costs vary based on the shipping method chosen and the destination of your order. Shipping charges will be calculated and displayed at checkout. We occasionally offer promotional free shipping options, which will be applied automatically during checkout if applicable.
International Shipping
We currently offer international shipping to select countries. International shipping times and costs vary based on the destination. Customs duties and taxes are the responsibility of the recipient and are not included in the shipping charges at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delayed or missing packages, please contact our customer service team. We are here to assist you and will work to resolve any issues promptly.
Return Policy
Your satisfaction is our priority at SHOPBOLT. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure you have a positive shopping experience. Below are the details of our return policy:
Return Eligibility
You can return any item purchased from SHOPBOLT within 30 days of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items, such as perishable goods or customized products, may not be eligible for return. Please refer to our exclusions list for more information.
Return Process
- Contact Us: Reach out to our customer service team to initiate a return. You will need to provide your order number and reason for the return.
- Prepare the Item: Pack the item securely in its original packaging. Include a copy of the receipt or proof of purchase inside the package.
- Send the Package: Ship the return package to our return address, which will be provided upon request. Please use a trackable shipping service or purchase shipping insurance to ensure the return reaches us safely.
Refunds and Exchanges
Once we receive and inspect your returned item, we will process your refund to the original payment method within 7 business days. If you prefer an exchange, please contact us to discuss availability and details. Refunds will be issued for the purchase price of the returned item, minus any shipping costs. If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.
Return Shipping Costs
Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer. We recommend using a shipping method with tracking to ensure that your return is received.
Contact Us
If you have any questions or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help and ensure that your experience with SHOPBOLT is as smooth and enjoyable as possible.